FAQ
How can I contact LUXENAILS?
You can email us at luxenails@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
The UK
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard,AMEX) and Paypal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipping the following day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 2 business days to process your order. After that, it will take up to 14 business days for delivery.
What if I don't receive my order?
If you don't receive your order within 30 days, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in GBP, which means you maybe liable to pay for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at luxenails@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
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